Privacy policy.

We collect information in the following categories:

Information you provide directly

• Name, company name, job title
• Business email address and phone number
• Account registration details
• Requests submitted via forms (e.g. demos, onboarding, support)
• Communications with Telroi (emails, calls, tickets)

Technical and usage information

• IP address, browser type, device identifiers
• Log data, timestamps, API usage metrics
• Platform interaction data (routes, sessions, errors, performance metrics)

Customer and call metadata (service data)

When you use Telroi's voice services, we may process call timestamps and duration, routing metadata and quality metrics, and CLI information and signaling data.

Important: Telroi does not monitor, listen to, or analyze call content unless explicitly enabled by the customer (e.g., call recording or analytics features).

We use collected information to:

• Provide, operate, and maintain our Services
• Provision voice infrastructure and route voice traffic
• Optimize call quality, latency, and delivery
• Detect fraud, artificial traffic, and abuse
• Comply with telecom regulations and lawful requests
• Communicate with customers and prospects
• Improve platform performance and reliability
• Meet legal, contractual, and regulatory obligations

Where applicable, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where explicitly obtained)

We may share information with:

• Telecom carriers and interconnect partners (to deliver voice services)
• Cloud and infrastructure providers (hosting, monitoring, security)
• Regulators and law enforcement when legally required
• Professional advisers (legal, compliance, audit)

We do not sell personal data.

Telroi operates globally. Your information may be transferred to and processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect transferred data in accordance with applicable laws.

We retain information only for as long as necessary to:

• Provide our Services
• Meet regulatory and contractual obligations
• Resolve disputes and enforce agreements

Retention periods vary depending on data type, jurisdiction, and use case.

We implement industry-standard technical and organizational measures to protect data, including:

• Access controls and authentication
• Network monitoring and encryption
• Secure infrastructure and logging
• Regular security reviews

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion or restriction
• Object to certain processing
• Withdraw consent (where applicable)

Requests can be made by contacting us at [email protected].

We may use cookies and similar technologies to improve site functionality, analytics, and performance. You can control cookie preferences through your browser settings.

Our Services may contain links to third-party websites or platforms. Telroi is not responsible for the privacy practices or content of those third parties.

Telroi's Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy or our data practices, contact us at:

Telroi · [email protected] · https://telroi.ai